How does Dependable Claims Specialists protect my privacy?

Privacy Policy for Dependable Claims Specialists

Effective Date: December 18, 2024

1. Information We Collect

We collect only the information necessary to provide and improve our services, including:

Full Name
Email Address
Phone Number
Mailing Address
Claim-Related Details

We do not sell, rent, or share personal information with third parties for marketing purposes.

2. How We Use Your Information

We use collected information to:

Provide claim-related updates and notifications.
Facilitate SMS communication, including claim updates, appointment reminders, and promotional content.
Respond to customer inquiries.
Comply with legal, contractual, and regulatory obligations.
Improve our services based on customer interaction and feedback.

3. SMS Messaging Compliance

Dependable Claims Specialists uses Application-to-Person (A2P) messaging under 10DLC regulations. SMS messaging ensures compliance with carrier guidelines and federal laws, including CTIA standards and FCC regulations.

Message Types

Conversational Messaging: Responding to customer-initiated communication.
Informational Messaging: Sending order updates, appointment reminders, or claim updates.
Promotional Messaging: Sending offers or promotional content, only with explicit written consent.

Required Opt-In Disclosure

Before sending any SMS messages, customers must explicitly agree via:

Web Form: A checkbox with clear disclosure:

By checking this box, I consent to receive SMS updates from Dependable Claims Specialists at the phone number I provided. Frequency may vary. Standard message and data rates apply. Reply STOP to opt-out or HELP for support. View our privacy policy.
Verbal Consent: Consent logged during phone interactions using a pre-approved script. Example:

“Do you consent to receiving SMS updates from Dependable Claims Specialists about your claim and services? You can reply STOP to opt-out, and message/data rates may apply.”
Paper Form: A signed paper form with disclosure language, digitized for secure storage.
QR Code: Scanning a QR code to access an opt-in form containing disclosure information.

Required SMS Disclosures

Brand Name: Dependable Claims Specialists
Purpose of Messages: Claim updates, appointment confirmations, and promotions.
Frequency of Messages: Frequency may vary.
Message and Data Rates: Standard message and data rates may apply.
Opt-Out Instructions: Reply STOP to unsubscribe at any time.
Support Information: Reply HELP for support or contact us at [email protected] or 1-833-487-5677.
Terms and Privacy: Include links to terms and privacy policy with all communications.

Opt-Out Compliance

Reply STOP to unsubscribe immediately.
Automated confirmation message:

“You have unsubscribed from Dependable Claims Specialists. No further messages will be sent. Reply START to re-subscribe.”

Help Compliance

Reply HELP for assistance. Automated response:

“For assistance, contact Dependable Claims Specialists at [email protected] or call 1-833-487-5677.”

4. Data Storage and Security

All collected data is stored securely in encrypted systems, with access limited to authorized personnel. Consent logs, customer profiles, and SMS interactions are maintained in:

Customer Relationship Management (CRM) Software
Secure Encrypted Databases
Digitized Signed Paper Forms

We regularly review security protocols to ensure compliance with federal and industry standards.

5. Your Rights

Customers have the right to:

Access, correct, or delete their personal information.
Withdraw SMS consent by replying STOP or contacting us directly.
Request details on how their data is used and stored.

6. Disallowed Use Cases (Per 10DLC Guidelines)

Dependable Claims Specialists prohibits SMS campaigns involving:

High-risk financial services (e.g., payday loans, debt collection).
Gambling, sweepstakes, and cryptocurrency.
Fraudulent, deceptive, or illegal content.
Hate speech, harassment, or obscene material.
Phishing, malware, or spam.

7. Transparency in SMS Campaigns

Campaign Descriptions: Clearly state the purpose of messages, including sample messages.
Example: “SMS updates will provide claim notifications and appointment reminders. Promotional offers may also be sent with your consent.”
Documentation: Maintain records of SMS campaigns for audit purposes.

8. Changes to the Privacy Policy

Dependable Claims Specialists reserves the right to update this Privacy Policy. Updates will be posted on our website, and continued use of services implies acceptance of new terms.

9. Contact Information

If you have questions about our privacy practices or SMS compliance:
Phone: 1-833-487-5677
Email: [email protected]
Address: 5115 Misty Ln., Bacliff, TX 77518

For assistance, reply HELP to any SMS message or contact us via the methods listed above.